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Shipping Policy

Shipping Policy

Here are our estimated shipping delivery times:

USA: 5-­8 business days

Canada: 6­-12 business days

World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Customs, Duties, & Taxes

We don’t guarantee that we will receive your returned item. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.

Order never arrived:

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address.

If the address was incorrect, we'd be happy to send you another order to the correct address. However, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the shipping address was correct, get in touch with us at info@thewisevision.com making sure you quote your order number. We'll see what can be done.

Shipping Return Address


To return your product, you should mail your product to The WISE Visions, 11025 Westlake Dr., Charlotte, NC 28273 United States

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.